FREQUENTLY ASKED QUESTIONS

How do I make an online purchase using PayPal ?

In order to pay, you will be invited to create a PayPal account (optional). PayPal is considered to be the safest way to pay for your online purchases.

After completing your order on our website and having clicked on the payment method in step 3, you will be redirected to a PayPal page where you can :

  • Either pay immediately using your PayPal account if you already have one. If you don’t have a PayPal account and don’t want to create one, simply select the option Pay with a Credit Card.

paypal checkout 1

  • Or you have to select the option Create an Account, but don’t worry, this is optional too. On the next screen, after you’ve completed your payment information, simply don’t select the option Yes! I want to create a Paypal account if you don’t want to do so.

paypal checkout 2

I'm having trouble to finalize my payment, what do I do ?

Please follow the instructions on the payment screen.

If the problem persists and is not caused by the temporary unavailability of our website, please try again, contact your bank or check your PayPal account.

To get in touch with us, please use our contact form.

How do I know if my order has been confirmed ?

You will receive a confirmation email with the details of your order and the financial transaction. Your orders are also listed in Your account on the Rever Webshop under the tab Your orders

I have not received my order confirmation email.

Make sure the confirmation email has not been redirected to the spam folder of your mailbox. Check Your account on the Rever Webshop and make sure you entered a correct email address and password. If you are unable to log in to your account, you may have entered an incorrect email address or password. If that is the case, please use the contact form and we will fix the problem for you.

Where is my activation key ?

The activation key of the product is sent to you by email once your order is fully processed.

This key is linked to the reference of the product you ordered. You can find this reference online in the history of Your orders in Your account. If you have trouble using this activation key, please get in touch with our Customer service, mentioning your product reference and order number.

Activating Rever DataBook

To enable the add-on(s) you purchased, launch Rever DataBook in your browser and :

  1. Click on the About my license button on the main page
  2. Click on the Renew my license button in the pop-up window and then on the I already have an activation number button
  3. Copy-paste your activation key in the field
  4. Confirm by clicking the Get the license button

Please note that an Internet connection is necessary to allow Rever DataBook to download the license from our server.

Activating Rever DB-Main

Rever DB-Main requests a serial number on startup when the license file does not exist or when the license is no longer valid.

To enter the serial number :

  1. Click « Enter license »
  2. Enter the license number in the « Enter your license number » field

If the « OK » button doesn’t work, please try again and enter a correct license number.

What is the validity period of a product bought on your website ?

All products purchased on our website can be installed on one computer only.

Every add-on has a predefined validity period clearly indicated on the product data sheet. This validity period starts when the activation key is entered in the software. You can activate the product whenever you want.

I can't download/install my product.

Copy and paste the activation key and make sure there are no blanks.

If the problem persists, please use our contact form and we will assist you.

How do I install Rever DataBook ?

Download Rever DataBook on www.rever.eu. Rever DataBook comes « ready to use » with a Jetty web server, a databook-first-steps.pdf tutorial and a sample database called Birt (SQLite), no user intervention is necessary to use these tools.

Installing and running Rever DataBook

On Windows, just run the setup program DataBook-*-windows-setup; then run Rever DataBook from the Start menu or from the desktop icon.

On Linux, just extract the downloaded DataBook-*-linux-i686.tar.gz file to a directory of your choice; then double-click the ./start.sh command file in this directory.

Can I get assistance to install or use Rever DataBook ?

You will find the complete installation guide here.

A quick starting guide (first steps) and a help guide are provided with the software. Access those via the icons on the top right of the main page after launching Rever DataBook.

Several video tutorials are available on the main page of the Rever DataBook software and on our Youtube channel.

How do I install Rever DB-Main ?

Download Rever DB-Main from www.rever.eu.

Installation on Windows :

Execute the dbm-11xx-win-i386-setup.exe (32-bit) or dbm-11xx-win-amd64-setup.exe (64-bit).

This installation creates a directory for Rever DB-Main and fills it.
In the registry, only a single entry is created for easy uninstallation of Rever DB-Main.

Installation on Linux :

  • Single user installation :

Extract the dbm-11xx-linux-i386-setup.tar.gz (32-bit) or dbm-11xx-linux-amd64-setup.tar.gz (64-bit) archive in the directory of your choice.

  • Installation for all users :

Extract the dbm-11xx-linux-i386-setup.tar.gz (32-bit) or dbm-11xx-linux-amd64-setup.tar.gz (64-bit) archive in /usr/local/db-main (or any other directory of your choice).

Can I get assistance to install or use Rever DB-Main ?

You will find the read me file here.

Access the available documentation via our website (filmed tutorial, text tutorials, community, FAQ).

What’s the difference between the license key and the license file for Rever DB-Main ?

After downloading Rever DB-Main from our website, you’ll automatically get an email with your license key. During installation, you’ll be asked to enter this license key in a pop-up window. This license key activates the software for 30 days.

Once this time has expired, you’ll need a license file to continue using Rever DB-Main. Click on GET LICENSE in the pop-up window to buy your 1-year license in the Rever webshop. Once your order is completed, you’ll automatically get an email with your new license key. Follow the instructions in the email to download the license file and then be able to upload this file into DB-Main.

Can I get group licenses for Rever DB-Main ?

Yes, REVER offers the possibility to large organizations, universities and colleges to get group licenses at a reduced rate. Contact us for a proposal based on your specific needs.

What is the warranty on my purchased product ?

Digital products (downloadables) are not covered by legal guarantee.

We do provide assistance for every request regarding the installation of a product purchased on our website.

Please read our Conditions of use and Terms of sales for more information on your right of withdrawal.

What is your right of withdrawal policy and how do I get a refund ?

Without prejudice to any other right recognized by the law, REVER offers the following refund policy :

All the purchases placed on the REVER website are refundable within 30 days following the payment as long as the "activation number(s)" delivered by REVER are not "consumed" in a licence for one of REVER’s products.

If you would you like to receive a refund please use our contact form, ask for a refund and please ensure that you mention the product reference number of the purchased item and your order number. We will contact you as soon as possible.

Do I have to pay VAT ?

Any purchase made on our website is subject to VAT and to the rules applicable in your country.

Can I receive an invoice for my purchase ?

For every purchase on our website, you automatically receive an invoice by email.

If your invoice contains any mistake or lacks information in relation with VAT, please use our contact form and we will issue a new invoice as soon as possible.